![]() ![]() Until the IRS has developed a comprehensive strategy for omnichannel service, based on type of taxpayer and type of interaction, we do not believe it has implemented this recommendation. TAS RESPONSE: While we are pleased that the IRS has committed to pursuing an omnichannel approach to taxpayer service, we do not agree that the IRS has implemented this recommendation. We understand there are users who do not have internet access or who do not want to access their account online and we will continue to offer telephone, correspondence, and face-to-face services to assist taxpayers. IRS RESPONSE TO RECOMMENDATION: The IRS will continue to pursue an omnichannel approach to taxpayer service. ![]() Maintain an omnichannel approach to taxpayer service delivery to meet the needs and preferences of taxpayers and representatives who either cannot or prefer not to use the online account application for their particular interaction with the agency. ![]()
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